What is a help desk ticketing system?
What is a help desk ticketing system? A help desk goes by others names such as customer support desk and service desk software. A help desk support system is a SaaS-based software designed to automate ticket management and enable a smooth customer complaint resolution process. The primary focus here is customers of the business who reach out to the help desk through chatbot, live chat support, e-mail, social media and calls. How does a help desk ticketing system work? Imagine Customer A faces an issue and requires customer support. Customer A approaches a customer support agent through one of the channels. The agent will create a customer service ticket using the help desk ticketing system, which eases this process by eliminating the need to enter information manually. A single ticketing system enables internal collaboration and automates daily workflow with increased opportunities to provide seamless customer support. How does a help desk ticketing system help my team? The Kap...